How We Stay In Step

We put the customer’s journey at the heart of your story. As your partner, it is our job to help craft and connect your brand to the right audience at every stage to create impactful and lasting relationships.

Finding Your Rhythm

Next Step represents innovators from across the country in all aspects of healthcare from medtech, biotech and HCIT. The common bond: innovation that seeks to improve care, reduce costs and make for a better patient experience. Having synergy between all forms of created content and earned coverage allows our clients to tell a holistic brand story that is reinforced by independent parties. Depending on client needs, a personalized combination of traditional PR tools alongside advanced digital marketing techniques and backend sales support keeps your brand top of mind with customers throughout their buying journey.

As marketing budgets continue to tighten and ROI is expected, clients trust us to work closely with customers, their patients, and partners to help frame company success for key stakeholders. We aim to be an extension of in-house marketing teams through consistent and transparent communication and a personal commitment to client success.

Meet the Team

Our team is results and action-oriented and recognizes that partnership value should be achieved every week. This is achieved through consistent and transparent communication and a personal commitment to client success. We represent innovators from across the country in all aspects of healthcare from medtech, biotech and HCIT. The common bond: innovation that seeks to improve care, reduce costs and make for a better patient experience.

Nigel Smith

Nigel Smith

Melissa Brouillette

Melissa Brouillette

Tom Kirwan

Tom Kirwan

Cassie Smith

Cassie Smith

Olivia Mannion

Olivia Mannion

Devin Kincade

Devin Kincade

Jessika Parry

Jessika Parry

Erin Dixon

Erin Dixon

Featured Case Studies

QPID HEALTH

Omnicell

Bioness

Our Views

How to Navigate Communications in Times of Crisis

How to Navigate Communications in Times of Crisis

Between COVID-19, the Black Lives Matter movement, and other issues that have arisen in 2020, crisis communications has become more important than ever. In the past, there were entire agencies dedicated to crisis management.  Now, with recent events, brands have had...

Is There No Honor In Crime? Breaking Down Data Theft

Is There No Honor In Crime? Breaking Down Data Theft

By Nigel Smith, Founder and CEO, Next Step Communications I’ve heard about jailhouse justice for some of the most horrific criminals who do harm to the most vulnerable. I don’t understand nor want to understand how karma is dished out. However, in the middle of this...

What’s Behind The Mask? Costco Supporting Social Distancing Efforts

What’s Behind The Mask? Costco Supporting Social Distancing Efforts

By Nigel Smith, CEO and Founder of Next Step Communications A recent tweet captured my attention when the author shared ‘breaking news, COVID-19 treatment was 80% successful at reducing spread.’ I fell for it -- clicked and it was a face mask.  To mask or not-to-mask...